Shipping policy

SHIPPING POLICY
Last updated: August 24, 2026
Light It Up Online ships commercial lighting within the United States. Most orders move by LTL freight, so pricing and delivery work differently than parcel orders. Please read Section 1 before ordering.

SECTION 1 - HOW SHIPPING IS PRICED
Shipping is not calculated at checkout. Freight cost depends on the size, weight and destination of your order and on the conditions at your delivery site.
At checkout you will see a shipping line labeled "Freight quoted separately." It displays as $0.00 or FREE. This is a placeholder, not an offer of free shipping. No shipping charge is included in the total shown at checkout.
After you place your order we calculate actual freight and email you a revised total. Nothing is charged until you approve that total and pay it.

SECTION 2 - ORDER PROCESSING
Placing an order does not begin processing. Your order is processed after freight has been quoted, approved by you, and paid in full.
Once payment is received, orders are typically released within 1-3 business days. Manufacturer lead times vary by product and are not included in that window.
You will receive a confirmation with tracking or freight carrier details when your order ships.

SECTION 3 - FREIGHT DELIVERY
Unless agreed otherwise in writing:

  • Delivery is curbside. The driver is not required to carry the shipment inside, upstairs, or into a building.
  • The carrier will call to schedule an appointment. Someone must be present to receive and sign for the shipment.
  • You are responsible for accurate delivery site information, including any need for a liftgate, limited-access delivery, or residential delivery. Additional carrier charges caused by incorrect site information will be billed to you.
  • Delivery dates are estimates. We do not guarantee delivery dates and are not liable for losses caused by delays.

SECTION 4 - INSPECT YOUR SHIPMENT BEFORE SIGNING
Inspect every shipment before signing the delivery receipt.
If any carton is crushed, torn, wet, or missing, note it on the delivery receipt before you sign, and photograph the damage.
Freight carriers routinely deny claims on shipments signed for in good condition. If a shipment is signed clear and damage is reported afterward, we may be unable to recover the cost and cannot guarantee replacement.
Report any damage or shortage to us within 3 business days of delivery.

SECTION 5 - SHIPPING LOCATIONS
We ship within the United States only. We do not currently ship internationally.

SECTION 6 - INCORRECT SHIPPING ADDRESS
Please confirm your shipping address before ordering. We are not responsible for orders shipped to an incorrectly provided address, and reconsignment charges will be billed to you.

SECTION 7 - CANCELLATIONS AND RETURNS
See our Refund Policy. Orders already released to the manufacturer may be subject to restocking or cancellation charges.

SECTION 8 - CONTACT
Questions about this Shipping Policy:
Email: lightituponlinellc@gmail.com