Refund policy

RETURN AND REFUND POLICY
Last updated: October 12, 2026
Light It Up Online accepts returns of unused products for 14 days after delivery. Because our fixtures ship directly from the manufacturer, every return needs a return authorization from us first. Please read this policy before sending anything back.

SECTION 1 - RETURN WINDOW
You have 14 days from the date your order is delivered to request a return. Requests made after 14 days cannot be accepted.

SECTION 2 - WHAT CAN BE RETURNED
To be eligible for a return, the product must be:

  • New, unused and uninstalled
  • In its original, undamaged manufacturer packaging with all parts, hardware and paperwork included
  • From an order you can show proof of purchase for

SECTION 3 - ITEMS THAT CANNOT BE RETURNED

  • Products that have been installed, wired, modified or used
  • Special order, custom or made to order items
  • Products with missing parts or packaging that is not in resalable condition
  • Clearance items and items marked as final sale

SECTION 4 - HOW TO START A RETURN
Contact us at lightituponlinellc@gmail.com or 845-681-2684 with your order number and the items and quantities you want to return.
If the return is approved, we will send you a return authorization and the address to ship to. Returns sent without a return authorization will not be accepted.

SECTION 5 - RETURN SHIPPING
You are responsible for the cost of shipping returned items back, and for packing them so they arrive undamaged. We recommend a trackable shipping method, because we cannot issue a refund for a return that does not arrive.
The original shipping or freight charge on your order is not refunded.

SECTION 6 - REFUNDS
Once the return is received and inspected, we will let you know whether it is approved.
Approved refunds are issued to your original payment method within 10 business days. If the manufacturer charges a restocking fee on the return, that fee is deducted from the refund, and we will tell you the amount when we issue your return authorization.
Your bank or card provider may take additional time to post the refund.

SECTION 7 - DAMAGED, DEFECTIVE OR WRONG ITEMS
Inspect your shipment before signing for it and note any damage on the delivery receipt, as described in our Shipping Policy. Report damage, shortages or the wrong item within 3 business days of delivery.
If we shipped the wrong item, or a product arrives defective, you do not pay return shipping. We will arrange a replacement or refund.
Products that fail after installation are covered by the manufacturer's warranty, a minimum of 5 years on every line we carry. Contact us and we will handle the warranty claim with the manufacturer.

SECTION 8 - EXCHANGES
To exchange an item, return the original under this policy and place a new order for the item you want.

SECTION 9 - CONTACT
Questions about returns:
Email: lightituponlinellc@gmail.com
Phone: 845-681-2684